FAQ

Below are answers to common questions about shopping with Epilogue Books.

Orders

Q: How do I place an order?
You can browse our website, add items to your cart, and proceed to checkout using our secure payment system.

Q: Can I cancel or change my order?
If you need to cancel or modify your order, please contact us as soon as possible. We cannot guarantee changes once the order has been processed.

Shipping

Q: Where do you ship?
We currently ship within the United States only.

Q: How long does shipping take?

  • Processing time: 1–5 business days

  • Transit time: 2–3 business days

  • Estimated delivery: 3–8 business days

Q: Do you offer free shipping?
Yes, we offer free standard shipping on all orders.

Q: Will I receive tracking information?
Yes, once your order is shipped, you will receive a tracking number via email.

Returns & Refunds

Q: What is your return policy?
We offer a 30-day return policy for both defective and non-defective items.

Q: Do you accept exchanges?
Yes, exchanges are accepted for eligible items.

Q: How do I return an item?
You can return items by mail or in-store. A return label is included in your package.

Q: How long does it take to receive a refund?
Refunds are processed within 14 business days after we receive and inspect the returned item.

Q: Are there any fees for returns?
No, there are no restocking fees.

Payments

Q: What payment methods do you accept?
All payments are securely processed through Shopify’s payment system.

Q: Is my payment information secure?
Yes, transactions are encrypted and handled وفق industry security standards.

Products

Q: Do you sell used books?
Yes, we offer both new and pre-owned books. Product conditions are clearly described on each product page.

Q: Are your products authentic?
Yes, we strive to provide accurate descriptions and genuine products.

Contact

Q: How can I contact you?
You can reach us using the following details:

Email: contact.epiloguebooks@gmail.com
Phone: +1 (616) 884-0933
Address: 10 E Bridge St NE, Rockford, MI 49341, United States

Q: When will I receive a response?
We typically respond within 1–2 business days.

If you have additional questions, feel free to contact us. We are here to help.